Challenge
They need to have an online platform to make their management & services easier from their side & customer side. The key challenges they faced are complexity & poor accessibility in managing customer & internal data. Moreover, offline payments, Cable TV management via calls or in person made their management outdated & led to insufficient interaction between customers & the company.
Collaboration
They have collaborated with MFC - Moodforcode to develop three systems separately. One mobile application is for their admin panel & employees; the next app is for their customers' usage & the last one is a website for them.
Outcomes
24%
CONVERSION RATE INCREASED ON MOBILE DEVICES
35%
BOUNCE RATE REDUCED
Reduced The Complexity
What we have done
MFC made an efficient system for AKCN to handle payments, send requests, get alerts, and send SMS & notifications to customers.For the admin panel & employees, the app is capable enough to access customers' data more easily, show notifications on customer requests, and accept & track the progress of the requests. Overall MFC has made AKCN's day-to-day work easier & given them more time to focus on their growth.
Improved Customer Interaction
The icons, colors & fonts we used.
Minimal & meaningful icons
Attractive & holding colors
Clear typography
